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Digitaltransformation is a term that’s been thrown around since the 90s, but what does it mean? For most businesses, digitaltransformation means aligning all of your systems towards a new, more efficient and effective paradigm, something on which you can build the future of your business.
Another part of the organization that oversees data and decisionanalytics, dubbed DNA, is experimenting with Googles Vertex gen AI platform for possible contact center use cases, he adds. But he will not deploy the technology in customer-facing applications until it is battle-tested and errors such as hallucinations are gone.
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