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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 3: COVID19 and Changing business landscape in Europe

bridgei2i

But with that said, we do see a lot of newer business models emerging, new channels of customer engagement, and definitely bigger and newer business problems. Over the next couple of months, the focus will continue to be crisis management and survival. Can you discuss some of the themes emerging in this new normal, as they say?

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia

bridgei2i

Muthu: Yeah, the key themes, definitely companies are moving to digital like digital sales, digital customer experience – in total a digital transformation they’re going through. Also, if you think of big ticket, B2C businesses like wealth management, advisory firms; they are also moving to more digital processes.