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By 2028, 30% of Fortune 500 companies could use AI-only service channels

CIO Business Intelligence

As businesses race toward digital transformation, Gartner has forecasted a game-changing shift in customer service strategies for Fortune 500 companies. By 2028, 30% of these enterprises are expected to streamline their service operations through single, AI-enabled channels capable of handling text, image, and sound interactions.

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AI and cybersecurity: A double-edged sword

CIO Business Intelligence

However, this approach also requires human interaction to validate any findings or recommendations from AI to prioritize the remediations or responses that are required based on the criticality of the asset. In other words, humans are still required to interpret any business contextual information that AI might miss.

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5 tips for better business value from gen AI

CIO Business Intelligence

To drive gen-AI top-line revenue impacts, CIOs should review their data governance priorities and consider proactive data governance and dataops practices that go beyond risk management objectives. This data suggests change management efforts are lagging technology efforts at many organizations.

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7 signs you may not be a transformational CIO

CIO Business Intelligence

Taylor adds that functional CIOs tend to concentrate on business-as-usual facets of IT such as system and services reliability; cost reduction and improving efficiency; risk management/ensuring the security and reliability of IT systems; and ongoing support of existing technology and tracking daily metrics.

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5 Ways to Improve Oracle Financial Reporting Efficiency

Jet Global

These solutions empower Oracle finance teams to focus on higher-value activities, such as financial planning and analysis, risk management, and driving business growth. Hubble integrates your critical business systems so users at all levels can interact with live data and return data with extraordinary speed.

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9 projects top of mind for IT leaders today

CIO Business Intelligence

Data from TEKsystems 2025 State of Digital Transformation report backs up such assertions at forward-looking companies. The research found digital transformation to be a core pillar of 85% of organizations identified as digital leaders, compared with 44% of those identified as laggards.

IT
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State of the CIO, 2025: CIOs set the AI agenda

CIO Business Intelligence

In 2024, AI didnt make the first cut as CEOs directed IT leadership to prioritize digital transformation initiatives, fortifying IT and business collaboration, and upleveling security to reduce corporate risk. Now we can automate that entire process in seconds. To date, the firm has achieved milestones in each of these areas.