CIO Business Intelligence
DECEMBER 17, 2023
Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41% between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind them in the queue.
Smart Data Collective
DECEMBER 17, 2023
Analytics technology has seriously disrupted the manufacturing industry over the last decade. According to Mordor Intelligence, the market for analytics in manufacturing will be worth $19.5 billion by 2028. There are a number of ways that analytics has helped manufacturing companies improve their bottom line.
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Data Science and Beyond
DECEMBER 17, 2023
With the commodification of data scientists, the problem of positioning has become more common: My takeaways from Genevieve Hayes interviewing Jonathan Stark.
Smart Data Collective
DECEMBER 17, 2023
Cloud technology has been a godsend for companies in almost every sector. Therefore, it should not be particularly surprising that a growing number of companies are investing in cloud-based tools to improve scalability and boost profits.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
Smart Data Collective
DECEMBER 17, 2023
New technology has always transformed aspects of our lives, but perhaps none has more potential to bring change than artificial intelligence (AI) and machine learning (ML). While the latest developments are watched with excitement by some and trepidation by others, engineers must look at how best to use them.
Smart Data Collective
DECEMBER 17, 2023
The internet can be a very dangerous place for— well, anyone actually. But the risks are particularly pronounced for the most vulnerable members of the population—specifically, children. There is the usual risk of cybercrime. There is also the frightening potential for exposure to strangers, or other harmful content.
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