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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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I was merrily using Time on Page and Time on Site metrics for quite some time before I actually realized how they were being measured. It was a real Doh (!) moment. Turns out we have not rfid'ed every visitor and they don't rub their head against their monitor before starting their session on my website (and of course another head rub when they decide they have had enough and exit).
Engagement is a buzz word. It is a quest. It is altar at which many worship. Often though, atleast online, our hopes are dashed, efforts expended rarely have adequate ROI, the hype is followed with a bucket of cold water. It is not that measuring if "Visitors" / "Customers" itself is a ignoble goal. It is more that our execution efforts in measuring engagement are fatally flawed.
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