EX is the New CX
Rocket-Powered Data Science
SEPTEMBER 2, 2021
(This article is a continuation of my earlier article “ When the Voice of the Customer Actually Talks.”). I recently attended (virtually) CX Summit 2021 , presented by Five9 , which focused on “CX Reimagined.” At first this title for the event seemed a bit grandiose to me – Reimagined! After attending the event, I now think the title was perfect, and it could have gone even further.
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