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Goodbye digital transformation, hello AI-first business transformation

CIO Business Intelligence

And we gave each silo its own system of record to optimize how each group works, but also complicates any future for connecting the enterprise. We optimized. Stop siloed thinking Each business unit and function aims to optimize operational efficiency. If you work in sales or marketing, I think you get the idea.

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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. Modernizing the contact center with CCaS.

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AWS shifts focus to LLMs, generative AI as growth continues to taper

CIO Business Intelligence

The slowdown in growth, according to top executives of the company, can be attributed to enterprises optimizing cloud spend due to uncertain macroeconomic conditions. We are seeing these optimizations continue into the second quarter with April revenue growth rates about 500 basis points lower than what we saw in Q1,” Olsavsky added.

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The biggest enterprise technology M&A deals of the year

CIO Business Intelligence

It will add it to its Spot by NetApp portfolio, the collection of SaaS tools built around the cloud management and cost optimization company it bought in 2022. Microsoft buys Minit to optimize process automation. Skynamo’s field sales app picks up digital catalogue maker mSeller. NTT Data adds Vectorform to service portfolio.