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Google’s Contact Center AI Platform aims to optimize customer service

CIO Business Intelligence

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.

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IBM to buy Apptio for $4.6B to help companies optimize IT spend

CIO Business Intelligence

billion to help enterprises optimize their IT expenditure, particularly cloud costs, as they try to navigate uncertain macroeconomic conditions. Apptio, which has over 1,500 enterprise customers, also integrates with technology from AWS, Microsoft Azure, Salesforce, Google Cloud, Oracle, Salesforce and SAP.

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How to Create an Agile Software Factory in the Enterprise

CDW Research Hub

is built around seven core competencies that are critical to achieving and sustaining a lean enterprise and competitive advantage in an increasingly digital age. Enterprise solution delivery: Cooperation and alignment of processes. The latest version, SAFe 5.0,

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D-Wave puts a third quantum computer in the cloud

CIO Business Intelligence

While viable general-purpose quantum computing is still a way off, D-Wave Systems has just deployed its third cloud-based quantum annealing system and has updated its coding tools to tackle new categories of enterprise optimization problems. Optimizing optimization. Gate-based vs. annealing quantum systems.

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AWS shifts focus to LLMs, generative AI as growth continues to taper

CIO Business Intelligence

The slowdown in growth, according to top executives of the company, can be attributed to enterprises optimizing cloud spend due to uncertain macroeconomic conditions. We are seeing these optimizations continue into the second quarter with April revenue growth rates about 500 basis points lower than what we saw in Q1,” Olsavsky added.

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2 Ways Technology Can Help Employees Transition Back to the Office

CDW Research Hub

Continuously connected , securing high-quality connections across remote locations, securely promoting virtual, cloud and SaaS apps across the enterprise, optimizing bandwidth, and providing an exceptional app experience. Create a blended approach.

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Celonis beefs up its Power BI process mining capabilities

CIO Business Intelligence

For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too. This analysis is key, according to R.

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