Smart Data Collective

MARCH 11, 2022

Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Customer Journey Analytics. It’s critical to have a bird’s-eye view of your customer’s journey if you want to provide a superior customer experience.

Customer Analytics 123

Customer Analytics Analytics Key Performance Indicator Big Data 123

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.

Analytics 52

Analytics Visualization Dashboards KPI 52

CIO Business Intelligence

APRIL 27, 2022

And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Managers can click on an employee profile to see the ups and downs of their engagement with the enterprise, and click on individual data points to see details of the interaction.

Journey Analytics 52

Journey Analytics Interactive Enterprise Management 52

Smart Data Collective

DECEMBER 14, 2019

How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. To successfully interact with customers or website visitors, it’s important to know their intentions behind their behavior. Analytics is the answer here.

Big Data 69

Big Data B2B Cost-Benefit Sales 69

Business Over Broadway

MAY 22, 2019

According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. I recently joined Indigo Slate to lead their research and analytics.

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40