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Market analysts project that companies around the world will spend over $47 billion on customer journeyanalytics by 2030. Customer JourneyAnalytics. It’s critical to have a bird’s-eye view of your customer’s journey if you want to provide a superior customer experience.
How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. To successfully interact with customers or website visitors, it’s important to know their intentions behind their behavior. Analytics is the answer here.
And it will use those profiles in a new tool it launched today: Employee JourneyAnalytics. Managers can click on an employee profile to see the ups and downs of their engagement with the enterprise, and click on individual data points to see details of the interaction.
According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. I recently joined Indigo Slate to lead their research and analytics.
Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.
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