Smart Data Collective

MARCH 11, 2022

Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Customer Journey Analytics. It’s critical to have a bird’s-eye view of your customer’s journey if you want to provide a superior customer experience.

Customer Analytics 123

Customer Analytics Analytics Key Performance Indicator Big Data 123

AWS Big Data

JUNE 12, 2023

Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.

Analytics 52

Analytics Visualization Dashboards KPI 52

Smart Data Collective

DECEMBER 14, 2019

AI and big data are helping large companies already in optimizing many areas with smoother delivery and improved productivity. How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. Analytics is the answer here.

Big Data 69

Big Data B2B Cost-Benefit Sales 69

Business Over Broadway

MAY 22, 2019

According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. I recently joined Indigo Slate to lead their research and analytics. Using Customer Journey Orchestration and AI to Optimize Customer Experience: [link].

Machine Learning 40

Machine Learning Technology Digital Transformation Data Science 40