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Beyond “Prompt and Pray”

O'Reilly on Data

This approach delivers substantial benefits: consistent execution, lower costs, better security, and systems that can be maintained like traditional software. This distinction is critical because the challenges and solutions for conversational AI are unique to systems that operate in an interactive, real-time environment.

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Get Started With Interactive Weekly Reports For Performance Tracking

datapine

This is where interactive weekly reports come into the picture. Try our professional reporting software for 14 days, completely free! Powered by interactive visualizations, managers use these reports to outline the progress of the week and find improvement opportunities for the future. What Is A Weekly Report?

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Escaping POC Purgatory: Evaluation-Driven Development for AI Systems

O'Reilly on Data

Most teams approach this like traditional software development but quickly discover it’s a fundamentally different beast. Check out the graph belowsee how excitement for traditional software builds steadily while GenAI starts with a flashy demo and then hits a wall of challenges? Whats worse: Inputs are rarely exactly the same.

Testing 177
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Are Your CX KPIs Built to Measure Outcomes or Activity?

David Menninger's Analyst Perspectives

Contact centers are very good at measuring the speed and volume of interactions, using legacy key performance indicators like handle time, speed of answer, hold time and first-contact resolution. Whats true for an interaction may not be true for a broad customer relationship or life cycle. Also, an interactions truth is limited.

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Your Definitive Guide To KPI Tracking By Utilizing Modern Software & Tools

datapine

Your Chance: Want to test a professional KPI tracking software for free? KPI tracking is a definitive means of monitoring your most relevant key performance indicators for increased business success with the help of modern KPI software. KPI tracking software gives businesses the tools to set informed goals and benchmarks.

KPI 195
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Employee Experience: Is Software Helping or Hurting HCM?

David Menninger's Analyst Perspectives

HR software for HCM is supposed to be the great enabler of a better employee experience. Instead of making work better, HR software often becomes a tangled web of disconnected tools, frustrating interfaces and rigid automation that strip away the human element. When software fails to deliver, employees disengage.

Software 130
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12 AI predictions for 2025

CIO Business Intelligence

Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either. Plus, they can be more easily trained on a companys own data, so Upwork is starting to embrace this shift, training its own small language models on more than 20 years of interactions and behaviors on its platform.

Software 141