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In this model, understanding the customer, knowing their needs, recommending to them, understanding their anxiety—all of this happens to be data which used to happen earlier through face-to-face interaction. Also, if you think of big ticket, B2C businesses like wealth management, advisory firms; they are also moving to more digital processes.
Riskmanagement, of course, is more relevant than ever, monitoring exposure to internal and external signals now. Listen to Dhritiman Chakrabarti, Advisor – PeopleAnalytics, BRIDGEi2i talk about the role of HR teams in mitigating the COVID-19 crisis and the redefinition of work in the new era. Every aspect of life.
So, then we need systems, analysts, database administrators, people who can set in place, these types of backup systems for riskmanagement. Listen to Dhritiman Chakrabarti, Advisor – PeopleAnalytics, BRIDGEi2i talk about the role of HR teams in mitigating the COVID-19 crisis and the redefinition of work in the new era.
Episode 7: The Impact of COVID-19 on Financial Services & Risk. Management. The Impact of COVID-19 on Financial Services & RiskManagement. One, more customer facing – So customer needs to see a seamless digital experience across his/her journey and interaction with the bank.
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