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In this episode of AI to Impact, Jitendra Jethanandani, Director, Enterprise Tech at BRIDGEi2i, discusses how the current COVID-19 pandemic spreads waves of uncertainty across businesses and their customer base requiring a renewed focus required on customer engagement. COVID-19 and Changing Facets of Customer Engagement. JJ: Yes, Anushruti.
This is probably the first time ever that we are witnessing a demand, a supply, and also a resource uncertainty. Listen to Dhritiman Chakrabarti, Advisor – PeopleAnalytics, BRIDGEi2i talk about the role of HR teams in mitigating the COVID-19 crisis and the redefinition of work in the new era. These are strange times.
So, the COVID 19 outbreak seems to have impacted the world on an unprecedented scale, and everyone is grappling with the environment of uncertainty that it has created. What are your observations around the impact and how people are dealing with it? BRIDGEi2i Advisor – PeopleAnalytics. Anushruti: Likewise.
Anirban believes that insurers can make the best of the situation by adopting digital practices with AI-tools to stay resilient in the face of uncertainty. Listen to Dhritiman Chakrabarti, Advisor – PeopleAnalytics, BRIDGEi2i talk about the role of HR teams in mitigating the COVID-19 crisis and the redefinition of work in the new era.
While customer confidence also takes time to recover from rising unemployment, the economic uncertainty, and anxiousness. Listen to Dhritiman Chakrabarti, Advisor – PeopleAnalytics, BRIDGEi2i talk about the role of HR teams in mitigating the COVID-19 crisis and the redefinition of work in the new era.
This impacts firm’s revenue and also people’s pockets leading to a recession like scenario. And then there’s uncertainty on when this will come back to normal, what will it settle down as, etc. Thanks for the interaction. What this means for financial services firms? The second aspect is the enterprise itself.
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