David Menninger's Analyst Perspectives

OCTOBER 23, 2024

Of course, messaging along these lines involves persuading a critical mass of buyers that there is no danger or uncertainty involved in taking a non-traditional approach to outfitting contact centers. Sprinklr emerged from the marketing technology segment with tools originally built around managing the marketing components of social media.

Uncertainty 130

Uncertainty Marketing Management Enterprise 130

CIO Business Intelligence

NOVEMBER 14, 2022

Decision support systems definition A decision support system (DSS) is an interactive information system that analyzes large volumes of data for informing business decisions. DSS vs. decision intelligence Research firm, Gartner, declared decision intelligence a top strategic technology trend for 2022. Document-driven DSS.

Data mining 144

Data mining Data-driven Statistics OLAP 144

CIO Business Intelligence

FEBRUARY 12, 2024

Generative AI is the biggest breakthrough technology in years, democratizing information creation for the masses. As genAI caught fire in 2023, many organizations rushed to test and learn from the technology and harness it to grow productivity and improve processes. 1 Generative AI Pulse Survey, Dell Technologies, Sept.

IT 137

IT Consulting Cost-Benefit Uncertainty 137

CIO Business Intelligence

OCTOBER 23, 2024

In addition to maintaining political contacts worldwide, the German Federal Foreign Office promotes dialogue, focusing on such areas as development, technology, sustainability, culture, business, and science. In fact, because of AI, 50% of citizen requests no longer require human interaction at all. Quid est facil?

Uncertainty 118

Uncertainty Consulting Interactive Technology 118

CIO Business Intelligence

OCTOBER 4, 2022

These kinds of capabilities enable companies like Uniphore to build a platform that applies AI to sales and customer interactions to analyze sentiment in real-time and boost sales and customer satisfaction. And, specifically among developers, 86% of respondents from those organizations said, “technology is more exciting than ever.”

Machine Learning 118

Machine Learning Data Architecture Uncertainty Data-driven 118

AWS Big Data

JUNE 27, 2023

We wanted to include interactive, real-time visualizations to support recruiters from one of our government clients. We chose Amazon QuickSight because it gave us dynamic and interactive dashboards embedded in our application, while saving us money and development time.

Metrics 98

Metrics Dashboards Interactive Visualization 98

CIO Business Intelligence

NOVEMBER 9, 2023

And the technology and tooling will only get better. Every customer will know generative AI from the productivity apps or the browser they use at school or work (and from support chats with just about every company they interact with). In short order, every new employee will show up with apps like ChatGPT on the phone in their pocket.

Experimentation 134

Experimentation Uncertainty Strategy Machine Learning 134

IBM Big Data Hub

DECEMBER 16, 2022

Over the last week, millions of people around the world have interacted with OpenAI’s ChatGPT, which represents a significant advance for generative artificial intelligence (AI) and the foundation models that underpin many of these use cases. Advances across AI technology are happening quickly.

Uncertainty 112

Uncertainty Metadata Modeling Data Collection 112

CIO Business Intelligence

FEBRUARY 7, 2023

In economic uncertainty, it’s natural for executives to explore where to reduce spending, trim the fat , so to speak, and cut enterprising investments as a matter of caution. But this thinking is also counter-productive for all the reasons that make uncertainty so predictable.

Uncertainty 116

Uncertainty Cost-Benefit Sales Reporting 116

Cloudera

AUGUST 20, 2020

It’s been a year filled with disruption and uncertainty. Through its Enterprise AI and Data Science (EAI) and Digital Bank Engagement Labs (eLabs) UOB collabora ted to implement AI and data science solutions to understand customer behaviours and characteristics from transaction and interaction data. In fact, this belief is critical.

Enterprise 121

Enterprise Experimentation Uncertainty Deep Learning 121

CIO Business Intelligence

JULY 10, 2024

As the CIO of Beyond Bank, one of the largest customer-owned banks in Australia, Stevie-Ann Dovico is at the nexus of the business, from banking and technology, to data and business intelligence, all of which fuels the person-to-person customer experience and promotes financial well-being. We’re a very relationship led bank,” she says. “A

Strategy 118

Strategy Cost-Benefit Uncertainty Technology 118

CIO Business Intelligence

JUNE 8, 2022

In reality, people are engaging with technology that relies on the mainframe every day, like when they buy a concert ticket or use an ATM, without even knowing it. However, it is critical that businesses modernize their mainframe technology to keep up with today’s innovation. Modernize, not re-platform. Unlock new capabilities.

Digital Transformation 98

Digital Transformation Cost-Benefit Uncertainty Software 98

CIO Business Intelligence

MARCH 25, 2022

Two years of pandemic uncertainty and escalating business risk have sharpened the focus of corporate boards on a technology trend once dismissed as just another IT buzzword. On two of his boards, he is the only director with a technology background. “I These days, he adds, “CIOs don’t retire. We go to work on boards!”.

Digital Transformation 115

Digital Transformation Machine Learning Uncertainty Strategy 115

CIO Business Intelligence

APRIL 28, 2024

However, new energy is restricted by weather and climate, which means extreme weather conditions and unpredictable external environments bring an element of uncertainty to new energy sources. We also need to create space for market-oriented interaction. Four key technologies were deployed in the digital foundation.

Interactive 95

Interactive Uncertainty Data Collection IoT 95

bridgei2i

JUNE 24, 2020

In this episode of AI to Impact, Jitendra Jethanandani, Director, Enterprise Tech at BRIDGEi2i, discusses how the current COVID-19 pandemic spreads waves of uncertainty across businesses and their customer base requiring a renewed focus required on customer engagement. COVID-19 and Changing Facets of Customer Engagement. Always a pleasure.

B2B 117

B2B Enterprise Sales Digital Transformation 117

CIO Business Intelligence

MARCH 8, 2023

There was resistance, though, where people felt they still needed an office, but there was an exponential increase in the use of virtual tools and capabilities to how we interacted with each other as professionals, and with our patients. We tried to have the operational care model and service design drive out technology requirements.

Insurance 98

Insurance Digital Transformation Interactive Risk 98

Jedox

APRIL 2, 2020

Of the most common jargon used to talk about the changes in technology and business, it is unlikely it would be the first thing that comes to mind. A formal definition for digital native is not yet used consistently in business, which is why a digital native company is still on the forefront of developments in business technology.

Digital Transformation 89

Digital Transformation Uncertainty Reporting Optimization 89

Cloudera

DECEMBER 11, 2020

A recent McKinsey survey, cited in CRN , shows that worldwide, 58 percent of customer interactions were digital as of July 2020. That compares to only 36 percent of customer interactions as of December 2019, which was before the pandemic impacted business, and only 20 percent in May 2018. Data Variety.

Insurance 95

Insurance Digital Transformation Unstructured Data Machine Learning 95

Jen Stirrup

NOVEMBER 15, 2022

Often, this problem can be due to the organization concentrating solely on technology and data. Understandably, organizations focus on the data and the technology since data retrieval is often viewed as a data problem. Therefore, interacting with systems using minimal technical skills is very beneficial.

Data Science 145

Data Science Digital Transformation Data-driven Measurement 145

DataRobot

JULY 16, 2021

Transformative technologies such as autonomous vehicles will be possible only when there are clear methods and benchmarks to establish trust in AI systems. Best practices around the operation of a system (the software and people that interact with a model) are as pivotal to its trustworthiness as the design of the model itself.

Machine Learning 98

Machine Learning Uncertainty Modeling Measurement 98

CIO Business Intelligence

JUNE 22, 2022

He is the author of Leading with IT: Lessons from Singapore’s First CIO , which is written for the next generation of CIOs, CTOs, and other executives who work closely with technology. In the face of emerging and disruptive technology, there is a need to transform your business processes and your interaction with your customers digitally.

Digital Transformation 105

Digital Transformation Visualization Technology Marketing 105

CIO Business Intelligence

OCTOBER 18, 2023

If anything, 2023 has proved to be a year of reckoning for businesses, and IT leaders in particular, as they attempt to come to grips with the disruptive potential of this technology — just as debates over the best path forward for AI have accelerated and regulatory uncertainty has cast a longer shadow over its outlook in the wake of these events.

Risk 141

Risk Manufacturing Enterprise Technology 141

Jet Global

JULY 16, 2020

Event 1 Software delivers award-winning products—such as flagship solutions Office Connector and Liberty Reports—that enable CFOs and finance teams to transform Excel into an intuitive and interactive reporting engine for business data. Based in Vancouver, Wash., About insightsoftware.

Software 98

Software Forecasting Uncertainty Finance 98

Cloudera

AUGUST 27, 2020

This means that all the customer interaction data is ingested in one place and updated daily from where it is, then accessed by Manulife customer service teams in its world-class Customer Contacts Insights Center (CCIC). We want to see how they have been able to understand the value of data and the immediacy of its insights.

Internet of Things 102

Internet of Things Data Lake Uncertainty IoT 102

CIO Business Intelligence

JULY 16, 2024

The lawsuit refers to one of the Talkdesk AI products, Copilot, which it describes as a GenAI “assistant that listens, guides, and assists contact-center agents during customer interactions. But the uncertainty of AI may make both tasks all but impossible. That is especially true where data is being mined for AI purposes.”

Uncertainty 90

Uncertainty Interactive Enterprise Software 90

CIO Business Intelligence

MAY 6, 2022

Sometimes technology can feel like the enemy — a new way for vendors to pass the buck when their products or services malfunction. Things can happen in an airline very quickly and when that happens, it’s human nature to want speak to somebody directly — a face-to-face interaction with somebody who can help you,” Birnbaum says.

Uncertainty 98

Uncertainty Testing Metadata Digital Transformation 98

CIO Business Intelligence

NOVEMBER 30, 2022

Because you have more online channels, and even offline channels—or traditional ways of interacting—they’re being augmented with technology intelligence. So first recognize the obvious value of the technology you’ve invested in. At the same time, build resiliency against volatility and uncertainty.

Digital Transformation 97

Digital Transformation Uncertainty Manufacturing Interactive 97

IBM Big Data Hub

FEBRUARY 20, 2024

These proactive measures are made possible by evolving technologies designed to help people adapt to the effects of climate change today. Climate modeling consists of using datasets and complex calculations to represent the interactions between major climate system components—namely, the atmosphere, land surface, oceans and sea ice.

Forecasting 113

Forecasting Modeling Reporting Risk 113

IBM Big Data Hub

MAY 24, 2023

In an era of evolving consumer preferences and economic uncertainties, the beverage industry stands as a vibrant reflection of changing trends and shifting priorities. This forward-thinking approach allows Diageo to stay ahead of the competition and continue providing the products you know and love.

Digital Transformation 78

Digital Transformation Consulting Data-driven Uncertainty 78

CIO Business Intelligence

MARCH 27, 2023

A business objective to “arrive” more patients per hour or the CEO’s desire to leverage historical data to predict future patient volume and revenue doesn’t start with a technology discussion or spoon-feed IT a particular business strategy to execute. A CIO or CTO who wakes up thinking about technology is thinking about the wrong things.”

Strategy 109

Strategy Digital Transformation Insurance Technology 109

Jet Global

MARCH 20, 2023

Recognizing a need for better operational analytics, insightsoftware leveraged award-winning technology from Logi Analytics to provide Oracle ERP Cloud users the ability to customize, create, and share interactive dashboards and reports across all departments of a business.

Operational Reporting 52

Operational Reporting Reporting Uncertainty Analytics 52

IBM Big Data Hub

SEPTEMBER 11, 2023

Government executives face several uncertainties as they embark on their journeys of modernization. We must allow this understanding to lead the process of configuring the technology, so it meets both human and business needs with precision and control.

Data-driven 85

Data-driven IT Measurement Cost-Benefit 85

bridgei2i

JULY 8, 2020

And, in continuation of our conversations around the impact of COVID-19 on enterprises with thought leaders and industry experts, today we have with us Anand Ganesh – someone who brings in over two decades of experience in leadership positions across technology and consumer markets. Thank you for making the time, Ganesh.

Digital Transformation 132

Digital Transformation Enterprise Insurance Risk 132

CIO Business Intelligence

JULY 7, 2023

ITIL Managing Professional (MP) The ITIL MP certification is for IT practitioners who work with technology and digital teams across the organization. ITIL Specialist Drive Stakeholder Value : This module covers engagement and interactions among customers, users, suppliers, and partners with the service provider.

Cost-Benefit 98

Cost-Benefit Strategy Management Uncertainty 98

CIO Business Intelligence

AUGUST 1, 2023

By the time they wrote this (2020), the theoretical economics of AI at scale had found a happy match with best-of-breed data technologies advanced enough to deliver massive, smart, distributed real-time digital systems that would have been pipe dreams not long ago. But at the same time, it’s really only the first stage of their journey.

Strategy 52

Strategy Data-driven Interactive Uncertainty 52

Cloudera

NOVEMBER 5, 2021

That’s why I am proud of our collaboration with Cloudera in making A Fresh Squeeze on Data – A picture book about problem-solving with DATA that encourages children worldwide to transform from passive spectators of technology disruption to active participants of positive change in their local communities and the world. .

Visualization 83

Visualization Uncertainty Insurance Machine Learning 83

bridgei2i

SEPTEMBER 16, 2020

I help implement AI-based solutions and manage change within our client organizations in Enterprise Technology. This current phase has ensured that we all adapt to a technology-driven way of learning, working, and interacting with one another. So how do you think businesses are dealing with this uncertainty?

Digital Transformation 98

Digital Transformation Enterprise Sales Forecasting 98