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Market analysts project that companies around the world will spend over $47 billion on customer journeyanalytics by 2030. Customer JourneyAnalytics. It’s critical to have a bird’s-eye view of your customer’s journey if you want to provide a superior customer experience.
AI analysis to increase sales. For example, Amazon is already launching an AI system for increasing sales. What Are Some Big Data Tools That Can Help Improve the Customer Journey? Analytics is the answer here. More sales. Tools for sentiment analysis to collect information on your clients’ emotional reactions.
We have also been able integrate Joulica real-time analytics into QuickSight dashboards—so within QuickSight, our users can use both standard QuickSight visualizations and Joulica widgets, as shown in the following example. With QuickSight, we can offer out-of-the box analytics for all of these areas.
The company also unwrapped a suite of Experience Platform Agents built on Agent Orchestrator for use within Adobe enterprise applications like Adobe Real-Time CDP, Adobe Experience Manager, Adobe Journey Optimizer, and Adobe Customer JourneyAnalytics.
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