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Market analysts project that companies around the world will spend over $47 billion on customer journeyanalytics by 2030. Customer service analytics assist you in tracking and comparing key performance indicators (KPIs) to service level agreements (SLAs). Customer JourneyAnalytics. Finding New Revenue Sources.
Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. How employees can drive transformation and emerging technology adoption: Both are data-heavy endeavors; We know that statistics/math knowledge is related to data science project success. So, become data literate.
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