CIO Business Intelligence

JULY 8, 2025

고빈도 사용례 1~2개를 완전 자동화 시간 절감, 티켓 감소, 만족도 개선 효과를 측정 절감된 비용을 추가적인 사용자 경험 개선에 재투자 해결 속도, 비용 절감, 최초 연락 해결률(FCR) 등의 KPI 설정 성공 사례를 조직 내에 공유해 동력 확보 이 변화는 단기간에 이뤄지는 일이 아니지만 반드시 필요하다. 어떤 조직은 서비스 데스크에서, 다른 조직은 AI옵스(AIOps)에서 출발할 수 있다. 핵심은 빠르게 효과를 확인할 수 있는 영역부터 시작해 점차 확장하는 것이다. 기존의 티켓 분배, 분류, 담당자 지정, 이관 중심 운영 방식은 과거 환경에 맞춰 만들어진 오래된 매뉴얼일 뿐이다.

IT

AWS Big Data

JULY 9, 2025

For more information about adding visuals to analyses, refer to Adding visuals to Amazon QuickSight analyses. The preceding example shows a dashboard built using QuickSight connected to a Data Exports dataset.

Dashboards

CIO Business Intelligence

JANUARY 2, 2025

Historically, KPI read-outs to the board tend to be more financial in nature and include more lagging indicators than leading ones. Structured evaluations of director and board technology proficiency are recommended, as are educational mechanisms for both individuals and the board.

Reporting

DataFloq

JULY 21, 2025

Organizations now integrate ethical metrics into their quarterly performance reviews which include CSAT, NPS and average handling time to establish ethics as a primary KPI for CX transformation. Real-time enterprise dashboards display these metrics to provide immediate ethical health snapshots and detect potential intervention points.

Enterprise

CIO Business Intelligence

JULY 3, 2025

그는 “3~6개월 걸리는 프로젝트를 워카토를 이용하면 2~3주 만에 완성한 사례도 있을 만큼, 기술 도입 이후 운영 비용 절감과 KPI 달성 측면에서도 가시적인 성과가 나타나고 있다”고 덧붙였다. 이유는 복잡한 연동과 보안·거버넌스 문제 때문”이라며 “워카토는 쉽고 빠른 구축, 유연한 확장성, 그리고 신뢰 기반의 AI 실행이라는 세 가지 가치를 통해 이를 극복할 수 있도록 돕는다”고 설명했다. 국내 고객 사례와 관련해서는 온프레미스 환경과의 연동이 강조됐다.

KPI

CIO Business Intelligence

NOVEMBER 19, 2024

Adopte métricas y gobernanza de datos David Curtis, director de Tecnología de la empresa de tecnología financiera RobobAI, cree que la alineación entre TI y el negocio se puede evaluar de manera eficaz evaluando los objetivos estratégicos y los KPI en relación con los resultados reales.

KPI

CIO Business Intelligence

DECEMBER 17, 2024

While compliance, risk, resources, and performance metrics might already be there, look for metrics from which you could also derive KPIs for strategic alignment. The road ahead: Balancing risks and rewards While pervasive IT governance offers numerous benefits, it is not without risks.

IT

Smarten

DECEMBER 17, 2024

For out-of-the-box reporting and flexible, interactive formats, explore our full suite of reporting tools: Pixel Perfect Print Reports , Business Intelligence Reporting.

Reporting

CIO Business Intelligence

AUGUST 1, 2025

But as IT and project leaders know, usage of a tool is just an indicator — not a KPI in and of itself. This is a particularly important step, as it is where the project team will make the critical decision on whether to continue investing in a use case or to stop and focus on higher-value opportunities.

Measurement

CIO Business Intelligence

MAY 14, 2025

And the brilliance of that is, a transformation project isnt my KPI to deliver. That structure makes a difference, so with any organization undergoing a transformation, make sure that at an executive or senior leadership level, the KPI for delivery is a shared one. If youve got competing KPIs, thats where things start to fall apart.

Insurance

AWS Big Data

JULY 8, 2025

The following figure explains the high-level baggage management process and respective key performance indicators (KPI). Importance of baggage analytics Baggage management is a process that starts at baggage check-in and ends with the passenger claiming their baggage in a happy path scenario.

Internet of Things

CIO Business Intelligence

DECEMBER 5, 2024

In a September IDC survey , 30% of CIOs acknowledged they didn’t know what percentage of their AI POCs met target KPI metrics or were considered successful.

Metrics

CIO Business Intelligence

MAY 19, 2025

Le linee guida: approccio modulare, assessment e KPI Non mai troppo tardi per fermare un progetto sbagliato, ma ci sono delle linee guida da seguire, secondo Andrea Magnoleretto, CIO con lunga esperienza internazionale. Nella trasformazione digitale lefficienza economica e il risparmio di tempo sono il primo indicatoredi prestazione.

KPI

CIO Business Intelligence

MARCH 27, 2025

Establecer equipos con representantes de TI, finanzas, operaciones y marketing, y definir KPI que se alineen tanto con la tecnologa como con los objetivos de negocio puede ayudar a determinar el valor comercial adecuado para cada vertical. En un mundo de intercambio de datos, operar en silos nunca es una decisin inteligente.

KPI

CIO Business Intelligence

DECEMBER 30, 2024

una caratteristica che rende una persona unica e che non si pu misurare con KPI hard-coded: si pu osservare, per esempio, nella curiosit, nella passione, nellintraprendenza, nella proattivit. I giovani hanno queste caratteristiche e le aziende devono saperli valorizzare.

KPI

CIO Business Intelligence

NOVEMBER 25, 2024

Para garantizar el éxito a largo plazo, los CIO deben establecer indicadores clave de rendimiento (KPI) claros para cada iniciativa. Al alinear los KPI con los objetivos comerciales estratégicos, los CIO pueden medir el impacto de las iniciativas de TI de maneras que tengan eco en el negocio en general.

KPI

CIO Business Intelligence

MAY 6, 2025

Ive worked with organizations that had hundreds of dashboards but still couldnt tell you why churn was increasing or how to reduce it.

Prescriptive Analytics

CIO Business Intelligence

DECEMBER 27, 2024

En una encuesta de IDC de septiembre , el 30% de los CIO reconocieron que no saban qu porcentaje de sus pruebas de concepto de IA cumplan con las mtricas de KPI objetivo o se consideraban exitosas. El resultado es un ciclo giratorio de IA generativa en el que las organizaciones lanzan muchos experimentos con poco impacto.

KPI

Occam's Razor

FEBRUARY 6, 2018

Focus only on KPIs, eliminate metrics. KPI : A key performance indicator (KPI) is a metric most closely tied to overall business success. Profit is obviously a KPI, as is Likelihood to Recommend. What is the hardest metric to get rid of, and the hardest KPI to compute for your clients? Time on Page is a metric.

Strategy

CIO Business Intelligence

JULY 2, 2025

By analyzing real-time KPI data from ongoing awareness campaigns—such as an increase in new patients—AHF can ensure future campaigns are both effective and appropriate. As anticipated, this sparked controversy as well as a community discussion that significantly raised public awareness.

Finance

CIO Business Intelligence

DECEMBER 16, 2024

Questi andranno oltre i KPI tradizionali e dovranno incorporare misure come i livelli di soddisfazione dei clienti, il miglioramento del processo decisionale e laccelerazione dei processi di innovazione.

ROI

CIO Business Intelligence

JULY 23, 2025

Desarrollar KPI de negocio acompañados de relato El primer elemento a revisar son las métricas, porque son un pilar de la visibilidad de TI en el negocio. Hacen falta nuevos KPI, alineados con las prioridades de la dirección, como generación de ingresos, eficiencia o time-to-market.

KPI

Jet Global

JULY 25, 2025

Start by selecting KPIs tied closely to financial outcomes. Map each KPI to operational metrics and define alert thresholds. This blend of old and new preserves user comfort while unlocking powerful insights that guide smarter decisions every day. Practical Application Ready to build your first predictive dashboard?

Finance

CIO Business Intelligence

APRIL 4, 2025

La IA debe aprovecharse para predecir y reducir las emisiones relacionadas con las TI de forma proactiva, en lugar de limitarse a informarlas.

KPI

CIO Business Intelligence

NOVEMBER 6, 2024

Un’innovazione per i CIO: misurare l’IT con i KPI del business Nella pratica di imprese come quelle descritte finora, il CIO discute gli obiettivi di vendita col CEO e il board, cementando quel legame IT-business che si sta rafforzando in molte realtà aziendali italiane.

B2B

Jet Global

MARCH 28, 2025

This KPI is crucial for FP&A teams, as mishandled baggage incidents can lead to increased operational costs, compensation claims, and customer dissatisfaction. Known as Key Performance Indicators (KPIs), these metrics help Financial Planning & Analysis (FP&A) teams track progress, identify trends, and make informed decisions.

Key Performance Indicator

CIO Business Intelligence

AUGUST 1, 2025

Easy configuration of process flows Automatic KPI reporting Granular flow details Simplified access to business data, coupled with a purpose-built app, makes it easy to get started with business process observability. RUM – for high-precision user journey analytics.

IT

Jet Global

APRIL 11, 2025

Data Storytelling Dashboards are evolving into storytelling toolsfocused, KPI-driven, and easy to follow. Inspired by Brutalism, this bold, unpolished aesthetic draws attention and makes dashboards visually compelling and functionally focused.

Dashboards

Jet Global

MARCH 28, 2025

For instance, a hotel aiming for optimal revenue might set a target occupancy rate and use this KPI to adjust pricing strategies or promotional activities accordingly. Revenue per available room (RevPAR) is another critical KPI in hospitality. Financial KPIs: Average daily rate (ADR) is a critical financial KPI in hospitality.

KPI

datapine

FEBRUARY 9, 2024

Table of Contents 1) What Is KPI Management? 2) Why Do KPIs Matter? 3) What Are KPI Best Practices? An even more interesting fact: The blogs we read regularly are not only influenced by KPI management but also concerning content, style, and flow; they’re often molded by the suggestions of these goal-driven metrics.

KPI

datapine

OCTOBER 7, 2020

In other words, by analyzing KPI examples for a specific industry or function, a business can reduce the amount of time needed to evaluate the overall performance. What Is An Operational KPI? An operational KPI is a quantifiable value expressing the business performance in a shorter time-frame level. Retail: Sales by Region.

KPI

David Menninger's Analyst Perspectives

NOVEMBER 9, 2021

How does your organization define and display its metrics? I believe many organizations are not defining and displaying metrics in a way that benefits them most. If an organization goes through the trouble of measuring and reporting on a metric, the analysis ought to include all the information needed to evaluate that metric effectively.

Metrics

datapine

APRIL 2, 2019

In this post, we will explain what is a KPI scorecard, when to use it, what is the difference between scorecard and dashboard, and KPI scorecard examples and templates from business scenarios that can be applied to different departments and organizations or used as a roadmap for online data analysis. What Is A KPI Scorecard?

Scorecard

datapine

JULY 17, 2019

One of the most effective means of doing this is by utilizing KPI reporting tools. Exclusive Bonus Content: Understanding KPIs & reports – A summary! Let’s start by considering what KPIs are and what they mean in a business context. What Is A KPI? What Is A KPI Report? Why Are KPI Reports Important?

KPI

datapine

APRIL 2, 2020

While there are numerous KPI examples you can choose from, you should pick only the most important ones and focus on the right ones for your business. That said, using the right KPIs is essential to both your immediate and long-term business activities. But first, let’s ask ourselves the question, ‘ What is KPI tracking?’.

KPI

datapine

JUNE 22, 2022

1) What Are KPI Goals? 2) What Are KPI Targets. 3) Benefits Of Setting KPIs Targets & Goals. 4) How To Set KPIs Targets? 5) How To Implement A KPI System? 6) KPI Targets Examples. In this guide, we will cover all relevant aspects related to KPI targets. What Are KPI Goals?

KPI

Occam's Razor

AUGUST 22, 2022

The KPI you chose for your brand campaign was Trust, it had a pre-set target of +5. AKA: You picked the wrong KPI for the campaign. Note 1: I’m going to use the phrase Success KPI a lot. You can measure seven additional metrics – say for diagnostic purposes -, but there has to be just one Success KPI. Bad Success KPI.

KPI