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While data tends to be used in tactical-operational areas such as HR reporting and controlling, there is still room for improvement in the strategic area of peopleanalytics. Changes in the labor market. A thorough understanding of market conditions is crucial to attracting and retaining talented employees.
In this episode of AI to Impact, Jitendra Jethanandani, Director, Enterprise Tech at BRIDGEi2i, discusses how the current COVID-19 pandemic spreads waves of uncertainty across businesses and their customer base requiring a renewed focus required on customer engagement. COVID-19 and Changing Facets of Customer Engagement. JJ: Yes, Anushruti.
And, in continuation of our conversations around the impact of COVID-19 on enterprises with thought leaders and industry experts, today we have with us Anand Ganesh – someone who brings in over two decades of experience in leadership positions across technology and consumer markets. Thank you for making the time, Ganesh.
This impacts firm’s revenue and also people’s pockets leading to a recession like scenario. And then there’s uncertainty on when this will come back to normal, what will it settle down as, etc. Anything that needs physical presence either of their customers or their employees in a branch or site is seeing such impact.
So, the COVID 19 outbreak seems to have impacted the world on an unprecedented scale, and everyone is grappling with the environment of uncertainty that it has created. What are your observations around the impact and how people are dealing with it? BRIDGEi2i Advisor – PeopleAnalytics. Anushruti: Likewise.
While customer confidence also takes time to recover from rising unemployment, the economic uncertainty, and anxiousness. The second ask from them is for us to listen to the market and to help them calibrate what is happening across different industries. Moni has an MBA in marketing in addition to a graduate degree in Economics.
Anirban believes that insurers can make the best of the situation by adopting digital practices with AI-tools to stay resilient in the face of uncertainty. All of these functions need to come together, and the common thread will be data and analytic solutions that serve up to actuaries, underwriters, and marketeers via digital solutions.
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