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5 tips for better business value from gen AI

CIO Business Intelligence

Many early gen AI wins have centered around productivity improvements. AI and large language models can process millions of data points from various channels like social media and reviews to analyze feedback, says Jacqueline Woods, CMO of Teradata. These reinvention-ready organizations have 2.5 times higher revenue growth and 2.4

Sales 143
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When voice deepfakes come calling

CIO Business Intelligence

Intro: Time was, a call center agent could be relatively secure in knowing who was at the other end of the line. Voice deepfakes in which a real persons voice is cloned from recorded snippets of their voice are one of the biggest risks facing modern businesses and their call centers. How fraudsters use audio deepfakes 1.

Risk 98
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Top 18 Social Media KPIs & Metrics You Should Use For A Complete SM Strategy

datapine

According to research conducted by the Pew Research Center, 75% of male internet users actively use Facebook, as well as 83% of female internet users. And that’s just the tip of the social media iceberg. With social media KPIs, of course. What Are Social Media KPIs? Social Media KPIs You Should Track.

Metrics 219
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Risk Management for AI Chatbots

O'Reilly on Data

” They’re posting screencaps as trophies on social media; you’re left scrambling to close the loophole they exploited. Ask anyone who’s done content moderation for social media platforms: filtering specific terms will only get you so far, and will also lead to a lot of false positives.) So, what do you do?

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AR/VR Simulations for Sustainable, Regenerative, Circular Cities

Speaker: Nik Gowing, Brenda Laurel, Sheridan Tatsuno, Archie Kasnet, and Bruce Armstrong Taylor

With 191 country signatories to the Paris Climate Agreement now hard at work in the race to zero carbon by 2050, much of the heavy lifting in ecosystem sustainability falls on the shoulders of the world's densely populated urban centers.

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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO Business Intelligence

Traditional IT metrics: Still the norm For decades, IT departments have been viewed as cost centers, and CIOs have been measured primarily on their ability to maintain operational excellence. the world’s leading tech media, data, and marketing services company. IDC is a wholly owned subsidiary of International Data Group (IDG Inc.),

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Call Center Dashboard – Reporting & Analytics In Our Data-driven World

datapine

There’s no denying it: providing a flawless level of customer service is vital if you want to enjoy a successful and sustainable commercial future – and it’s likely that your contact center is the beating heart of your entire consumer-facing operation. But before we go any further, let’s consider what a call center report is and what it does.