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Viole Kastrati: Without systematic and continuous reporting, it is almost impossible to get a complete picture of the personnel situation and make informed decisions based on it. This is due, on the one hand, to the uncertainty associated with handling confidential, sensitive data and, on the other hand, to a number of structural problems.
In this episode of AI to Impact, Jitendra Jethanandani, Director, Enterprise Tech at BRIDGEi2i, discusses how the current COVID-19 pandemic spreads waves of uncertainty across businesses and their customer base requiring a renewed focus required on customer engagement. COVID-19 and Changing Facets of Customer Engagement. JJ: Yes, Anushruti.
This impacts firm’s revenue and also people’s pockets leading to a recession like scenario. And then there’s uncertainty on when this will come back to normal, what will it settle down as, etc. Call it you know financial reporting processes that need to be automated for large enterprises, etc.
So businesses here are focusing on plans for supply chains, for facilities, governance, reporting – so that they can react quickly once all of the economic activity resumes. While customer confidence also takes time to recover from rising unemployment, the economic uncertainty, and anxiousness.
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