CIO Business Intelligence

NOVEMBER 22, 2024

The road ahead for IT leaders in turning the promise of generative AI into business value remains steep and daunting, but the key components of the gen AI roadmap — data, platform, and skills — are evolving and becoming better defined. But that’s only structured data, she emphasized.

Unstructured Data 136

Unstructured Data Testing Modeling Enterprise 136

CIO Business Intelligence

DECEMBER 10, 2024

Still, CIOs have reason to drive AI capabilities and employee adoption, as only 16% of companies are reinvention ready with fully modernized data foundations and end-to-end platform integration to support automation across most business processes, according to Accenture. These reinvention-ready organizations have 2.5

Sales 143

Sales Metrics Data-driven Unstructured Data 143

CIO Business Intelligence

FEBRUARY 4, 2025

The rise of artificial intelligence is giving us all a second chance. They were new products, interfaces, and architectures to do the same thing we always did. Data and workflows lived, and still live, disparately within each domain. An entirely new era is upon us, the rise of an intelligence revolution.

Digital Transformation 144

Digital Transformation Sales Optimization Enterprise 144

CIO Business Intelligence

JANUARY 7, 2025

Organizations will always be transforming , whether driven by growth opportunities, a pandemic forcing remote work, a recession prioritizing automation efficiencies, and now how agentic AI is transforming the future of work. 2025 will be the year when generative AI needs to generate value, says Louis Landry, CTO at Teradata.

Digital Transformation 143

Digital Transformation Experimentation Cost-Benefit Strategy 143

CIO Business Intelligence

DECEMBER 11, 2024

In todays economy, as the saying goes, data is the new gold a valuable asset from a financial standpoint. A similar transformation has occurred with data. More than 20 years ago, data within organizations was like scattered rocks on early Earth.

Management 111

Management Data Governance Data Science Reporting 111

CIO Business Intelligence

MARCH 11, 2025

To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Strong domain expertise, solid data foundations and innovative AI capabilities will help organizations accelerate business outcomes and outperform their competitors.

Enterprise 108

Enterprise Insurance Forecasting Optimization 108

CIO Business Intelligence

DECEMBER 10, 2024

to GPT-o1, the list keeps growing, along with a legion of new tools and platforms used for developing and customizing these models for specific use cases. In addition, weve seen the introduction of a wide variety of small language models (SLMs), industry-specific LLMs, and, most recently, agentic AI models. From Llama3.1

Modeling 116

Modeling Insurance Unstructured Data Experimentation 116

CIO Business Intelligence

OCTOBER 24, 2024

Jayesh Chaurasia, analyst, and Sudha Maheshwari, VP and research director, wrote in a blog post that businesses were drawn to AI implementations via the allure of quick wins and immediate ROI, but that led many to overlook the need for a comprehensive, long-term business strategy and effective data management practices.

ROI 127

ROI Data-driven Enterprise Experimentation 127

David Menninger's Analyst Perspectives

DECEMBER 31, 2024

The evolution from basic task automation platforms to advanced task orchestration and management marks a milestone in the journey toward Intelligent Automation. Task automation platforms initially enabled enterprises to automate repetitive tasks, freeing valuable human resources for more strategic activities.

Cost-Benefit 130

Cost-Benefit Data-driven Enterprise Business Objectives 130

David Menninger's Analyst Perspectives

MAY 15, 2025

According to my colleague Jeff Orr , the core of the idea is that conversational automation tools benefit from artificial intelligence (AI), allowing software agents, chatbots and virtual assistants to automate customer interactions and internal processes.

Interactive 130

Interactive Software Cost-Benefit Marketing 130

CIO Business Intelligence

NOVEMBER 12, 2024

Along the way, we’ve created capability development programs like the AI Apprenticeship Programme (AIAP) and LearnAI , our online learning platform for AI. The hunch was that there were a lot of Singaporeans out there learning about data science, AI, machine learning and Python on their own.

Modeling 116

Modeling Machine Learning Consulting Deep Learning 116

David Menninger's Analyst Perspectives

MAY 15, 2025

Over the past two decades, advances in information technology have had the greatest incremental impact on midsize enterprises, approaching the ability of large organizations to harness practical, affordable and reliable technology to gain productivity and improve performance, especially in the office of finance.

Enterprise 130

Enterprise Management Finance Cost-Benefit 130

CIO Business Intelligence

NOVEMBER 7, 2024

And although AI talent is expensive , the use of pre-trained models also makes high-priced data-science talent unnecessary. Gen AI for just-in-time decisions One company has rolled out a corporatewide gen AI platform intended for specific cases where it can speed workflows. This is part of the ethos of just-in-time AI.

IT 132

IT Manufacturing Data Science Modeling 132

O'Reilly on Data

JUNE 7, 2022

DeepMind’s new model, Gato, has sparked a debate on whether artificial general intelligence (AGI) is nearer–almost at hand–just a matter of scale. After IBM’s Deep Blue defeated Garry Kasparov in chess, it was easy to say “But the ability to play chess isn’t really what we mean by intelligence.” If we had AGI, how would we know it?

Modeling 364

Modeling Interactive Optimization Deep Learning 364

Cloudera

JANUARY 9, 2025

A Name That Matches the Moment For years, Clouderas platform has helped the worlds most innovative organizations turn data into action. Its a signal that were fully embracing the future of enterprise intelligence. AI today involves ML, advanced analytics, computer vision, natural language processing, autonomous agents, and more.

Machine Learning 85

Machine Learning Enterprise Data-driven Modeling 85

AWS Big Data

MARCH 13, 2025

At AWS re:Invent 2024, we announced the next generation of Amazon SageMaker , the center for all your data, analytics, and AI. It enables teams to securely find, prepare, and collaborate on data assets and build analytics and AI applications through a single experience, accelerating the path from data to value.

Analytics 112

Analytics Data Lake Data Warehouse Data-driven 112

datapine

APRIL 3, 2020

That said, to improve the overall efficiency, productivity, performance, and intelligence of your contact center you will need to leverage the wealth of digital data available at your fingertips. And the best way to do so is by using digital dashboards and a modern online reporting tool.

Dashboards 201

Dashboards Data-driven Reporting Analytics 201

David Menninger's Analyst Perspectives

MAY 1, 2025

To execute this strategy, it continues to build out its platform to facilitate the execution of technical tasks. To support the need for highly composable business computing structures, it offers essential capabilities such as data integration, orchestration and governance.

Manufacturing 130

Manufacturing Finance Software Enterprise 130

datapine

NOVEMBER 5, 2019

Studies suggest that businesses that adopt a data-driven marketing strategy are likely to gain an edge over the competition and in turn, increase profitability. In fact, according to eMarketer, 40% of executives surveyed in a study focused on data-driven marketing, expect to “significantly increase” revenue. Still unsure?

Dashboards 220

Dashboards Cost-Benefit Sales Metrics 220

CIO Business Intelligence

MARCH 4, 2025

With this aim, Block has established a global developer experience function focused on empowering developers to innovate rapidly and deliver high-quality products. The aim is to reduce duplication while investing in a core set of patterns and tools, enhancing productivity and fostering a culture of continuous improvement.

Experimentation 69

Experimentation Metrics Data-driven Measurement 69

David Menninger's Analyst Perspectives

APRIL 23, 2025

The most important theme of the event was the trifecta of artificial intelligence (AI), generative AI (GenAI) and agents. Supply chain planning and execution software are the business software domains that are going to be major beneficiaries of AI and agentic AI automation.

Cost-Benefit 130

Cost-Benefit Manufacturing Enterprise Software 130

CIO Business Intelligence

NOVEMBER 21, 2022

But in this time of artificial intelligence (AI), analytics, and cloud, we’re seeing more opportunities to think of how humans and machines can come together as a team, rather than acting against each other. Gartner predicts that context-driven analytics and AI models will replace 60% of existing models built on traditional data by 2025.

Unstructured Data 145

Unstructured Data Interactive Data-driven Dashboards 145

David Menninger's Analyst Perspectives

NOVEMBER 5, 2024

Verint is operating in quite a different marketplace for contact center and agent management technology than existed five years ago. Agent management tools that were considered fundamental just a few years ago, like call recording, quality monitoring, and even workforce management software, are now heavily commoditized.

ROI 130

ROI Interactive Software Measurement 130

CIO Business Intelligence

AUGUST 21, 2024

According to Gartner, an agent doesn’t have to be an AI model. When multiple independent but interactive agents are combined, each capable of perceiving the environment and taking actions, you get a multiagent system. It was many measurements the agents collectively decided was either too many contaminants or not.”

Risk 136

Risk Insurance Cost-Benefit Software 136

CIO Business Intelligence

SEPTEMBER 19, 2023

Just months after partnering with large language model-provider Cohere and unveiling its strategic plan for infusing generative AI features into its products, Oracle is making good on its promise at its annual CloudWorld conference this week in Las Vegas. In April, Salesforce had released a similar capability for its service application.)

Advertising 144

Advertising Sales Marketing Machine Learning 144

CIO Business Intelligence

SEPTEMBER 17, 2024

Workday has joined the ranks of tech vendors scrambling to roll out their own agentic artificial intelligence (AI) with its announcement Tuesday of a new AI platform and several specialized AI agents. The platform also provides automation tools such as auto-filling, document scanning, prompting, and anomaly detection.

IT 122

IT Recreation/Entertainment Finance Reporting 122

CIO Business Intelligence

SEPTEMBER 17, 2024

Natively built on the Salesforce platform, CS Cloud uses the same underlying database as Certinia’s marquee product, Professional Services Cloud (PS Cloud), but with a view to the needs of the customer success manager rather than a manager of professional services.

Data-driven 119

Data-driven Dashboards Sales Interactive 119

David Menninger's Analyst Perspectives

NOVEMBER 5, 2024

Agents are all the rage — and for a good reason. In business, agents can be a boon for customer satisfaction and a way to improve worker productivity. Chatbots and personal assistants are increasingly able to improve individual productivity and, by eliminating dull, repetitive work, promote individual satisfaction.

Optimization 130

Optimization Machine Learning Software Interactive 130

CIO Business Intelligence

SEPTEMBER 17, 2024

On the one hand, enterprise architects play a key role in selecting platforms, developing technical capabilities, and driving standards. I recommend three primary roles: a product manager owning the vision, a delivery leader overseeing agile teams and implementation, and a program sponsor.

Enterprise 145

Enterprise Digital Transformation Cost-Benefit Risk 145

CIO Business Intelligence

SEPTEMBER 18, 2024

Einstein for Service — Autodesk’s first use of Salesforce’s gen AI platform — has driven sizable efficiencies for Autodesk customer agents, says Kota, singling out AI-generated summaries of case issues and resolutions as a key productivity gain. Agents want to spend more time with customers rather than sitting and documenting.”

Digital Transformation 119

Digital Transformation Experimentation Sales Software 119

Smarten

MARCH 19, 2025

Choose or Combine GenAI and/or Agentic AI for Apps The only way to avoid news of Artificial Intelligence (AI) is to move to the top of a mountain and leave all your devices behind. There is a distinct difference among AI technology, products and solutions and the industry often uses the terms interchangeably.

Cost-Benefit 52

Cost-Benefit Digital Transformation Manufacturing Machine Learning 52

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. The idea is to help companies enhance customer experience. “It

Optimization 140

Optimization Interactive Sales Enterprise Optimization 140

CIO Business Intelligence

OCTOBER 9, 2024

Following the lead of its enterprise software rivals, SAP too has announced it will now be entering the agent era of AI. Agentic AI is being billed as the next wave of AI in the enterprise , with a focus on operational decision-making over content generation. AI is an application feature,” he said at TechEd, and he may be right.

Strategy 122

Strategy Finance Enterprise Software 122

datapine

DECEMBER 4, 2019

Business intelligence has undergone many changes in the last decade. That’s why we have prepared a list of the most prominent business intelligence buzzwords that will dominate in 2020. Share the essential business intelligence buzzwords among your team! Without further ado, let’s get started.

Business Intelligence 212

Business Intelligence Prescriptive Analytics Analytics Predictive Analytics 212

CIO Business Intelligence

OCTOBER 8, 2024

SAP’s promised collaboration between its AI copilot, Joule, and other agents will become reality in the fourth quarter of 2024, the company announced at its 2024 TechEd conference Tuesday. One analogy we talk about is, if you think of these as musicians, each of these expert agents can play an instrument and they’re trained to do that.

Business Objectives 130

Business Objectives ROI Finance Sales 130

CIO Business Intelligence

MAY 19, 2022

This digital-first world has taught consumers to expect that companies should be reachable on any platform at any time and equipped to address any potential problem they might have. Workforce management has always been about efficiency and ensuring teams are as productive as possible. Service agents are more than just employees.

Uncertainty 122

Uncertainty Interactive Optimization Forecasting 122

O'Reilly on Data

MARCH 22, 2019

In recent articles, I've suggested the ethics of artificial intelligence itself needs to be automated. But my suggestion ignores the reality that ethics has already been automated: merely claiming to make data-based recommendations without taking anything else into account is an ethical stance. The problem with data ethics is scale.

Metadata 275

Metadata Advertising Insurance Modeling 275