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Sustainability: Real progress but also thorny challenges ahead

CIO Business Intelligence

Here are some of the challenges left to resolve in the area of environmental sustainability: Collecting, sharing, and reporting on environmental data: For many organizations, identifying and collecting sustainability data across operations is still a challenge. So far, however, companies seem to be staying the course.

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You Can’t Regulate What You Don’t Understand

O'Reilly on Data

Within two months, ChatGPT had over a hundred million users—faster adoption than any technology in history. If we want prosocial outcomes, we need to design and report on the metrics that explicitly aim for those outcomes and measure the extent to which they have been achieved. The hand wringing soon began. This is unacceptable.

Metrics 359
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2021 Data/AI Salary Survey

O'Reilly on Data

There was a lot of uncertainty about stability, particularly at smaller companies: Would the company’s business model continue to be effective? However, 8% of the correspondents reported decreased compensation, and 18% reported no change. A small number of respondents (8%) reported salary decreases, and 18% reported no change.

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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. This costs me about 1% of what it would cost” to license the technology through Microsoft. Beswick intends to lead the charge to a new era for the entire company. “It

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Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

CIO Business Intelligence

Any technology and business investments that do not align service innovation, agent capabilities, and customer expectations are missing a transformative opportunity to foster loyalty and drive business growth in this new world. That has to change. Service agents are more than just employees. The answer is actually quite simple.

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Generative AI sparks family business renaissance: PwC report

CIO Business Intelligence

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. The survey findings too echoed Hinojosa’s sentiment.

Reporting 105
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Dell cuts jobs amid growing economic uncertainties

CIO Business Intelligence

This workforce adjustment is part of a wider wave of layoffs within the technology sector. The second point is that while we’re seeing significant layoffs across Silicon Valley and IT companies worldwide, most still report good results, unlike Dell.” Dell, Staff Management, Technology Industry