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Handling uncertainty: panic vs. precautions…

Timo Elliott

Some people insist that the currently reported mortality rates are wildly overestimated because of the “missing denominator” problem—the absence of people who don’t show symptoms. A more flexible way of attacking uncertainty is to look beyond specific models and instead benchmark against “other people like us.”

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Dell cuts jobs amid growing economic uncertainties

CIO Business Intelligence

The second point is that while we’re seeing significant layoffs across Silicon Valley and IT companies worldwide, most still report good results, unlike Dell.” During the pandemic time, many companies inflated their cost structures in anticipation of growth and demand that didn’t materialize.

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Zendesk - The Impact of COVID-19 on CX

Corinium

With the coronavirus outbreak, customer experience teams across the globe have had to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Have a look at the report here. Each week brought new challenges , and business simply wasn't business as usual. Read the Full Article.

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2021 Data/AI Salary Survey

O'Reilly on Data

There was a lot of uncertainty about stability, particularly at smaller companies: Would the company’s business model continue to be effective? However, 8% of the correspondents reported decreased compensation, and 18% reported no change. A small number of respondents (8%) reported salary decreases, and 18% reported no change.

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Complimentary Gartner Report: Improve S&OP Decision Making with Scenario Planning

But with uncertainty on the rise, they need to build more flexibility into their process to account for changing business conditions. Download this complimentary report to learn about: Gartner’s research findings on the role of scenario planning in S&OP. Traditionally, planning teams have aimed for one number, one plan.

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Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

CIO Business Intelligence

Yet the report also found that 74% of C-suite executives say that no one at their company truly owns the employee experience. They’re people — each with their own unique circumstances at home, families to support, and worries about the uncertainty that comes with a volatile global pandemic. That has to change.

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Generative AI sparks family business renaissance: PwC report

CIO Business Intelligence

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. The survey findings too echoed Hinojosa’s sentiment.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.