How IT leaders use agentic AI for business workflows
CIO Business Intelligence
APRIL 30, 2025
AI agents topped Forresters 2024 trend list, and Salesforce expects one billion in use by the end of fiscal year 2026. AI agents are valuable across sales, service, marketing, IT, HR, and really all business teams, says Andy White, SVP of business technology at Salesforce. Another area is democratizing data analysis and reporting.
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