CIO Business Intelligence

DECEMBER 18, 2024

Voice deepfakes in which a real persons voice is cloned from recorded snippets of their voice are one of the biggest risks facing modern businesses and their call centers. Instead, they use a basic synthetic voice to figure out IVR navigation and gather basic account information.

Risk 98

Risk Reporting Machine Learning Finance 98

O'Reilly on Data

APRIL 8, 2025

As they move into the workforce, they need to deepen their knowledge and become part of a team writing a software system for a paying customer. But the distinction between senior and junior software developers is built into our jobs and job titles. That new role requires developing a new set of skills. But theyre a necessity.

Software 251

Software Data-driven Enterprise Testing 251

CIO Business Intelligence

DECEMBER 10, 2024

Specify metrics that align with key business objectives Every department has operating metrics that are key to increasing revenue, improving customer satisfaction, and delivering other strategic objectives. That doesnt mean investments will dry up overnight. Proving the ROI of AI can be elusive , but rushing to achieve it can prove costly.

Sales 143

Sales Metrics Data-driven Unstructured Data 143

O'Reilly on Data

JANUARY 16, 2024

I recently chatted with ChatGPT, and I want to use that experience to reflect on the usability of voice interfaces for AI tools based on Large Language Models. These long solo drives were the perfect opportunity to test out ChatGPT’s voice feature because I couldn’t interact with the app using my hands for safety reasons.

Interactive 286

Interactive Recreation/Entertainment Visualization IT 286

CIO Business Intelligence

APRIL 30, 2025

And executives see a high potential in streamlining the sales funnel, real-time data analysis, personalized customer experience, employee onboarding, incident resolution, fraud detection, financial compliance, and supply chain optimization. Wereinfusing AI agents everywhereto reimagine how we work and drive measurable value.

IT 139

IT Sales Cost-Benefit Data-driven 139

CIO Business Intelligence

FEBRUARY 6, 2025

This article reflects some of what Ive learned. The hype around large language models (LLMs) is undeniable. They promise to revolutionize how we interact with data, generating human-quality text, understanding natural language and transforming data in ways we never thought possible. Theyre impressive, no doubt. And guess what? You get the picture.

Unstructured Data 115

Unstructured Data Manufacturing Data Governance Sales 115

datapine

NOVEMBER 19, 2019

Dubai airport currently uses computer vision-powered face recognition to provide a smoother customer journey, streamlining transitions through security, passport control, and departures while gathering essential consumer data that assist in the continual improvement of its services. The solution? Computer Vision.

Technology 279

Technology Internet of Things IT IoT 279

O'Reilly on Data

APRIL 22, 2020

Apple’s customer base and bankable style combined with Goldman’s knowledge of the financial industry must have seemed like an unbeatable combination. But unethical behavior is likely to lose your customers’ or business partners’ trust ; they will view your actions with suspicion. These strategies contribute to perceptions of trust.

Cost-Benefit 329

Cost-Benefit Finance Data-driven Strategy 329

O'Reilly on Data

JULY 20, 2021

In the first article of this series, we discussed communal computing devices and the problems they create–or, more precisely, the problems that arise because we don’t really understand what “communal” means. Communal devices are intended to be used by groups of people in homes and offices. This expectation isn’t a new one either.

Risk 335

Risk Software Interactive Modeling 335

O'Reilly on Data

MAY 14, 2020

In our previous article, What You Need to Know About Product Management for AI , we discussed the need for an AI Product Manager. This role includes everything a traditional PM does, but also requires an operational understanding of machine learning software development, along with a realistic view of its capabilities and limitations.

Management 364

Management Experimentation B2B Machine Learning 364

CIO Business Intelligence

NOVEMBER 4, 2024

Cybersecurity company Camelot Secure, which specializes in helping organizations comply with CMMC, has seen the burdens of “compliance overload” first-hand through its customers. The Cybersecurity Maturity Model Certification (CMMC) serves a vital purpose in that it protects the Department of Defense’s data.

Dashboards 115

Dashboards Risk Risk Management Data-driven 115

Smart Data Collective

AUGUST 25, 2021

AI researchers are still developing this type as the current machines, even voice assistants, can’t talk like actual human beings. Typical issues with text searches include incorrect spelling or unique names that customers can’t remember. Artificial intelligence is one of the fastest-growing technologies. What is AI?

Visualization 145

Visualization Sales Marketing Technology 145

CIO Business Intelligence

AUGUST 22, 2022

The need for innovation is growing, along with the ability to deliver more effortless experiences for customers and employees. Flexible cloud-based solutions are enabling seismic improvements in customer service, especially as financial institutions place a greater focus on digital transformation and streamline their operations.

Digital Transformation 131

Digital Transformation Interactive Cost-Benefit Modeling 131

Corinium

OCTOBER 2, 2019

ustomers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional voice and email customer service channels to meet those demands. Download the whitepaper to find out about the long-term impact of customer service on business results.

Reporting 150

Reporting Technology Management 150

Smart Data Collective

NOVEMBER 21, 2021

E-commerce companies are already utilizing AI to understand their consumers better, develop new revenue, and improve customer service to their current clients. This kind of information on customers and site visitors is all around us, being gathered all the time. Voice Search. Improved Search Results.

Strategy 145

Strategy Advertising Machine Learning Marketing 145

Rocket-Powered Data Science

SEPTEMBER 2, 2021

(This article is a continuation of my earlier article “ When the Voice of the Customer Actually Talks.”). I saw how the “art of the possible” in CX (Customer Experience) and EX (Employee Experience) in the Contact Center is already being realized and is being taken to new realms of possibility through AI and Cloud empowerments.

Data-driven 131

Data-driven Testing Analytics Optimization 131

Smart Data Collective

SEPTEMBER 5, 2022

eCommerce business owners are looking for ways to use AI to improve their customers’ experience, increase sales, and streamline operations. They also gain insights into the preferences of their customers using their mobile apps. With such data, they know the kind of ads and targeted messages to send to each of their customers.

Optimization 131

Optimization Technology Interactive Marketing 131

CIO Business Intelligence

JANUARY 21, 2025

Generative AI (GenAI) is reshaping how businesses operate, offering unprecedented opportunities for greater efficiency, streamlined operations, revolutionized customer service, and enhanced decision-making. But alongside its promise of significant rewards also comes significant costs and often unclear ROI.

Cost-Benefit 98

Cost-Benefit ROI Measurement Strategy 98

CIO Business Intelligence

AUGUST 9, 2024

This breakthrough technology can comprehend and communicate in natural language, aiding the creation of personalized customer interactions and immersive virtual experiences while supplementing employee capabilities. This solution enables customers to perform tasks like transferring funds and paying bills.

Interactive 143

Interactive Cost-Benefit Modeling Machine Learning 143

datapine

DECEMBER 11, 2019

“Software as a service” (SaaS) is becoming an increasingly viable choice for organizations looking for the accessibility and versatility of software solutions and online data analysis tools without the need to rely on installing and running applications on their own computer systems and data centers. SaaS is taking over the cloud computing market.

Software 314

Software Cost-Benefit Data-driven Data Processing 314

Smart Data Collective

AUGUST 22, 2021

We have talked about the different mediums that rely on big data technology to improve customer service. They have found a number of uses for data analytics, which have helped them give better service offerings and prices to their customers. Spectrum Uses Big Data to Improve Services for Customers.

Data-driven 130

Data-driven Big Data Technology Testing 130

CIO Business Intelligence

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). The economy may be looking uncertain, but technology continues to drive the business and CIOs are investing big in 2023.

IT 145

IT Insurance Machine Learning Marketing 145

CIO Business Intelligence

MARCH 22, 2022

In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics. The idea is to help companies enhance customer experience. “It

Optimization 140

Optimization Interactive Sales Enterprise Optimization 140

CIO Business Intelligence

JUNE 27, 2024

Musicians, authors, and actors are complaining about unauthorized use of their works, voices and likenesses in such training data sets, and website operators fight to stop AI companies scraping their content. Additionally, there are growing concerns over the unauthorized digital replication of individuals’ voices or likenesses.

Risk 128

Risk Measurement Risk Management Data-driven 128

O'Reilly on Data

OCTOBER 11, 2022

We’ll see it in customer service. Gartner has anointed “Hyperautomation” one of the top 10 trends for 2022. Should it be? Is it a real trend, or just a collection of buzzwords? And it’s never bubbled up far enough into our consciousness to make it into our monthly Trends piece. However, that skeptical conclusion is too simplistic.

Data Integration 353

Data Integration Insurance Dashboards Data-driven 353

datapine

NOVEMBER 27, 2019

In 2020, BI tools and strategies will become increasingly customized. In 2020, BI tools and strategies will become increasingly customized. Over the past decade, business intelligence has been revolutionized. Data exploded and became big. We all gained access to the cloud. Suddenly advanced analytics wasn’t just for the analysts.

Business Intelligence 361

Business Intelligence Analytics Prescriptive Analytics Data Quality 361

David Menninger's Analyst Perspectives

MAY 15, 2025

According to my colleague Jeff Orr , the core of the idea is that conversational automation tools benefit from artificial intelligence (AI), allowing software agents, chatbots and virtual assistants to automate customer interactions and internal processes. Not to be extra confusing, but the category is sometimes called conversational AI.)

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CIO Business Intelligence

SEPTEMBER 6, 2024

Salesforce said the growing use of AI and generative AI has heightened customers’ awareness of their need to protect and manage data, and Own’s solutions will enhance availability, security, and compliance of customer data across Salesforce’s platform. billion in cash. The deal comes in the wake of Salesforce’s failed $11.2

Sales 126

Sales Software Management Enterprise 126

Smart Data Collective

MAY 11, 2023

With customers increasingly relying on their smartphones to browse, shop, and make purchases, it’s more important than ever for businesses to adapt and stay ahead of the curve. By investing in Magento mobile app development , businesses can create seamless, feature-rich, and user-friendly apps that cater to the needs of their customers.

Cost-Benefit 116

Cost-Benefit Data-driven Optimization Machine Learning 116

CIO Business Intelligence

JUNE 21, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Features such as Cases that offer collaboration tools are table stakes in today’s competitive contact center environment.

Management 115

Management Machine Learning Interactive Marketing 115

CIO Business Intelligence

JUNE 18, 2024

Whether it’s text and image generation, video creation, or even voice generation, genAI applications exist for a whole range of enterprise use cases designed to drive productivity, efficiency, and automation. To improve the customer experience, Digital Assistants can simulate conversations with customers in natural language.

Data-driven 119

Data-driven Cost-Benefit Data Processing Machine Learning 119

CIO Business Intelligence

SEPTEMBER 19, 2023

Nearly all of Oracle’s Fusion Cloud suites — including Cloud Customer Experience (CX), Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) — are being updated with the company’s Oracle Cloud Infrastructure (OCI)generative AI service.

Advertising 144

Advertising Sales Marketing Machine Learning 144